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A Taipei resident traveling in Taichung was left disappointed after buying a NT$160 seafood porridge at ASEAN Square. They expected plenty of seafood, but found only two small shrimp and a few pieces of squid. Feeling the portion was insufficient, he called the police and posted online to warn people. The store said maybe the chef put in less seafood that day and refunded the disgruntled customer.

A customer sifts through a NT$160 bowl of seafood porridge, disappointed to find only a few pieces of squid. Feeling ripped off, he returned the meal and called the police.

-It’s really too ridiculous!
-You can record it first.
-Yeah, I’ve already recorded it.

The police helped to settle the dispute, making sure the customer got his money back.

-160
- Did you refund him?
- Okay, we can do that.
- Do it while we’re here.
- NT$160.

Still fuming, even after he got his money back, the customer posted online to warn others, saying he bought a seafood porridge while traveling in Taichung and asking whether he was scammed. How is it NT$160 with just two little shrimp and a few pieces of squid? He asked the store, which said the seafood porridge has always been like that.

Voice of Mr. Tseng
Customer
The seafood had clearly been chopped up and frozen. I think it was absolutely awful. I showed the police after they came, and even they started laughing.

The store in question was at ASEAN Square close to Taichung Station. Is NT$160 too much for a porridge with so little in it? Let’s see what the locals think.

I think it’s a ripoff. Considering Taichung prices, it should be NT$70.

It’s expensive for this area.

The menu lists the seafood porridge for NT$150 rather than NT$160, but the store said the menu hadn’t been updated. But why is there so little seafood?

- How many shrimp do you put in?
- About five, but maybe the chef put in less that day. We refunded him, but he still called the police.

Mr. Tseng
Customer
She didn’t want to give me back my money at first, but once she knew I called the police, she said they would give me a refund.

The picture of the porridge on the wall shows four big shrimp and plenty of seafood. Compared with what was served, it’s no wonder the customer was angry.

Voice of Chen Yen-hung
Consumer protection official
The photo on the wall is an advertisement. As the business manager, you must ensure that there is no discrepancy between the advertisement and the actual product.

False advertising may violate the Fair Trade Act. In a situation like this, people can gather evidence and file a complaint online, with help from consumer protection authorities.

I bought a seafood porridge while traveling in Taichung. Was I scammed?? How is it NT$160 with just two little shrimp and a few pieces of squid?? I asked the store, and they said the seafood porridge has always been like that.

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