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As fraud cases become more and more common, people are increasingly reaching out to the 165 Anti-Fraud Hotline, with more than 475,000 calls made last year. However, hotlines aren’t always free. Charges differ by carrier and whether the call is made through landlines or mobile services. A DPP legislator says that all hotlines should be free, whether publicly or privately operated. This includes well-known mental health and crisis hotlines such as Teacher Chang Foundation’s 1980 hotline and the1995 Hotline-for-Life. Let’s hear more.

Lin Chun-hsien
Legislator (DPP)
The government should consider also making the Teacher Chang Foundation hotline and Hotline-for-Life free of charge. We’ve already estimated that the Anti-Fraud Hotline would not even cost NT$2 million a year. As for the Hotline-for-Life and Teacher Chang Foundation hotline, the National Communications Commission estimated the cost to be around NT$500,000.

Cheng Shu-hsin
Department of Mental Health, MOHW
Making the hotlines completely free of charge will make people less hesitant to seek help. The only concern is that the services are operated by civic groups and their workforce. That’s something we need to take into account in policymaking.

Lin Ku-ting
Criminal Investigation Bureau, NPA, MOI
Should the Legislative Yuan earmark the budget and get it passed, we’ll think about how we can increase our service capacity and the number of officers.

DPP Legislator Lin Chun-hsien believes that all hotlines in the country should be free, regardless of carrier, with costs covered by the interior and health ministries. However, the latter worry that current manpower may not be sufficient to support the increase in calls, and that the quality of service should also be taken into consideration. It added that apart from the privately operated 1995 and 1980, the government already has a 1925 hotline for mental health support, which is available around the clock and free of charge.

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