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A self-serve buffet in Taichung’s Nantun District has developed an AI pricing system to make prices more transparent after it was criticized for overcharging customers. After diners select their food, the technology uses image recognition and weight to automatically calculate the total price, helping avoid disputes.
Grabbing trays and tongs, customers can choose the dishes they want at this self-serve buffet. But it’s no longer the employees who calculate the price. That’s been turned over to AI.
When a customer puts their meal on the scale, a camera identifies the types of food and calculates the price based on weight, displaying it clearly on the screen.
Customer
Likes the change
It’s nice. They’re keeping up with the times. People can make mistakes, but AI should be more accurate.
Customer
Likes the change
People have complained before that the cashier was calculating the price based on their own judgement, but with AI, that shouldn’t be a problem.
This self-serve buffet in Taichung’s Nantun District had received many complaints that cashiers were overcharging, even making the news. To prevent further disputes, the restaurant developed an AI system to calculate meal prices.
Hsu Yang-ling
Restaurant manager
It uses the scale to measure the total weight of the food, and then calculates the price based on the types of food. Employees still have to organize the food, because the computer wouldn’t be able to tell if meat is hidden under vegetables.
The scale weighs the food, and AI identifies the different dishes, calculating each ingredient’s proportion of the total weight to determine the final price. The technology is more than 90% accurate.
Hsu Yang-ling
Restaurant manager
We kept running tests until we were confident the system would work without any major discrepancies. It took more than half a year and, honestly, a great deal of effort went into it.
The restaurant spent time and resources to develop this system, making price calculations more transparent to avoid disputes. The manager emphasized that the new technology is merely to help, and they would not cut any staff.
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