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Overseas travelers, take note. A man surnamed Su and his family almost ran into a problem at the airport. Mr. Su shared on social media that he checked in for him and his family at a self-service kiosk, and received four luggage tags, one for every member of the family. However, his family only had three items to check in, so the fourth tag was left unused. Instead of having it nullified, he simply tucked it away into his pocket. Good thing he did not throw it away, or his flight could have gotten delayed at the airport. He shared his experience to remind other travelers to make sure that the number of tags received must be consistent with the number of check-in bags.

Although the long weekend only officially begins on Friday, Taoyuan International Airport already began to see a surge in travelers on Wednesday morning. To save time, many would check in via self-service kiosks like this one.

Meng Chia-mei
FTV reporter
With long lines at the check-in counter, many people would opt for using a self-service kiosk like this one instead, to check in and obtain bag tags. But do take note that the number of bag tags you print out must be consistent with the number of checked luggage units you have, otherwise you may run into problems.

Su Chia-hung
Printed extra bag tag
I didn’t think too much about it. After I checked in our luggage, we came to the waiting area. I later found out that they made two announcements calling my name.

The traveler didn’t pay too much attention about the unused bag tag. He checked in at the self-service kiosk for the whole family of four, and got four tags. But the family only had three pieces of luggage, so he didn’t use the fourth, and without a second thought, it went into his pocket. After he passed security checks, airport staff made multiple announcements calling his name. It was then when he discovered that he should’ve returned the unused tag to get it nullified.

Chen Chien-chin
GM at travel agency
So, you didn’t use it, removed it and binned it. Let me tell you that it’ll become really, really troublesome. When the tags get printed, the baggage gets registered on the computer program, and you need to check in the baggage. But what if it didn’t get onto the plane? Where would it be? It’s like being present in person but the baggage didn’t follow. Then they’ll have to retrieve the luggage.

Now you know just how important the bag tag is. Travelers must make sure that the number of luggage units is exactly the same as registered, and that the tag is well-pasted. Travelers must also not remove the tag after it’s pasted on, even if you’d like to reposition it. If unsure, seek assistance from airport staff, so your journey goes smoothly as planned.

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