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Dozens of travelers were left fuming at Taoyuan International Airport on Monday, after a delay of several hours. Flight VZ566 bound for Osaka operated by Thai Vietjet Air was set to take off on Monday morning. After an initial delay, passengers were boarded on a shuttle to the plane, only to be notified that the plane was still malfunctioning and had not yet been fixed. The travelers were taken back to the terminal. The delay of more than six hours was too much for 81 passengers, who asked for a refund. Let’s hear more.

Traveler
Not lucky with travel plans
I should buy the lottery. Last time I was going on a package tour, my flight got cancelled due to a typhoon. Now I’m traveling solo and this is what happens! I’m going to buy a ticket on the next plane to take off as soon as possible.

Voice of traveler
Unhappy with experience
They ended up putting up a notice and told us we’d have to wait more than six hours. We could stay in the hotel or get a refund.

Voice of traveler
Got a refund
It wouldn’t even be a given whether we’d actually be flying six hours later. Most of the time you have to wait until the next day. We asked for a refund.

Uncle Jesse
Travel blogger
Budget airlines tend to have tight schedules, so they have fewer time slots. So whenever an aircraft has to undergo maintenance or get fixed, the airline might struggle to make adjustments. You can only ask for compensation from your travel insurance if the delay is longer than four hours. If the cancellation is due to a mistaken notification from the travel agency, it would qualify as a consumer dispute, and that would have to be arranged with the agency itself.

Budget airlines do not have as much flexibility when it comes to aircraft scheduling, so any maintenance checks can often result in delays of more than half a day. Travel gurus say that before heading overseas, it’s best to purchase travel insurance. And if anything goes wrong, make sure to keep records of any delays or disruptions to protect your rights.

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