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To celebrate Mother’s Day, flowers and cakes are the order of the day. But one customer was extremely disappointed after receiving a cake from the popular bakery Hong Yeh. The frozen-delivery Mother’s Day cake arrived tilted and badly deformed, with the cream melted and collapsed, and even showing strange bubbles. Let’s hear from the buyer, Mr. Tseng.
Mr. Tseng
Cake got mushed
Is this the cake I bought? I had to double-check. Of course my mom was a bit disappointed, and we were too, since it was also our first time buying from them. Right now, all I’m asking for is a refund, because it was inedible.
Hong Yeh is a top bakery in Taiwan for cream cakes, which are a staple at holiday gatherings. But Mr. Tseng’s family was not impressed with the order, which arrived melted and misshapen. When he contacted customer service, he found there was no phone support, and could only contact the bakery through LINE. But since it was the weekend, the issue couldn’t be handled immediately. Amid the frustration, he took to social media to vent. It was then that the cake shop left a comment under the post, saying they would issue him a full refund.
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